About Us

Welcome to MZAAH

MZAAH is a UK-based brand dedicated to providing practical, high-quality kitchen and drinkware products you can trust. We offer our own MZAAH-branded cutting boards alongside genuine Stanley tumblers, carefully selected to meet everyday household needs with a focus on quality, durability, and modern design.

At MZAAH, we believe that simple, functional products make daily life easier. Our cutting boards are crafted from premium materials to ensure hygiene, safety, and long-term use. Our Stanley tumblers are sourced from legitimate retail channels and chosen for their performance, convenience, and everyday suitability. Each product listing includes clear, accurate descriptions so customers know exactly what they are purchasing.

We currently serve customers within the United Kingdom only. All orders are processed and shipped from our UK warehouse in Reading, ensuring transparent delivery timelines, local fulfilment, and compliance with UK consumer protection laws and Google Merchant requirements.

About Our Brand

MZAAH is officially registered under Trademark Number: UK00004307976, reflecting our commitment to authenticity, transparency, and customer trust.

We provide accessible customer support and maintain straightforward policies to create a safe, reliable shopping experience for every customer.

Legal & Business Information

  • Company Name: Fetchzio Ltd (trading as MZAAH)
  • Trademark: UK00004307976
  • Phone: +44 7442 049522
  • Email: contact@mzaah.co.uk
  • Registered Office: 403a Oxford Road, Reading, RG30 1HA, United Kingdom
  • Warehouse / Fulfilment Address: 12 Portman Road, Ashmere Terrace, Reading, RG30 1HA, United Kingdom
  • Service Area: United Kingdom only

Shipping & Delivery

  • Shipping Method: Royal Mail
  • Shipping Cost: £4.99 per order
  • Handling Time: 0–1 business days (excluding weekends & UK public holidays)
  • Order Cut-Off Time: 2:00 PM (GMT+00) for same-day processing
  • Delivery Time (Transit): 1–3 business days after dispatch
  • International Shipping: Not available; UK only
  • Tracking: Provided via email after dispatch

Payments & Security

  • All payments are processed securely through Shopify Payments using encrypted gateways.
  • We do not store or have access to your full card or payment details.
  • Transactions are processed in British Pounds (GBP £).

Returns, Refunds & Cancellations

  • Orders can be cancelled before dispatch by contacting us promptly.
  • We offer a 30-day return policy in accordance with UK consumer protection laws. Items must be unused, undamaged, and in original packaging.
  • Refunds are issued within 7–10 business days to the original payment method. Bank processing times may vary.
  • If an item arrives damaged, faulty, or incorrect, contact us within 48 hours of delivery with clear photos. A replacement or full refund will be arranged at no extra cost.

Product Accuracy & Availability

  • Product images and descriptions are accurate to the best of our knowledge. Minor variations may occur due to manufacturing processes or screen display differences.
  • Stock availability is updated regularly. Customers are notified promptly if an item is out of stock.
  • Stanley tumblers are sold by MZAAH as an independent retailer and are not officially affiliated with Stanley or any other brand.

Customer Support

  • Email: contact@mzaah.co.uk
  • Phone: +44 7442 049522
  • Support Hours: Monday to Friday, 9:00 AM – 6:00 PM (GMT+00)

We are committed to making your shopping experience simple, transparent, and worry-free, from product selection to delivery and support.